As reported by Bank Director’s VP of Research, Emily McCormick, “Throughout the Covid-19 pandemic, banks have relied on their employees to counsel customers and process billions of dollars of Paycheck Protection Program loans — not to mention working behind the scenes as they adapt to a virtual work environment. The crisis reinforces the old adage that good talent is hard to find.”

The 2020 survey shows the skills most difficult to find, hire and retain, are information security, technology, lending and risk.

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